Last Updated: September 1, 2026

Thank you for shopping with us. We strive to provide high-quality products and carefully inspect orders before dispatch. Please read our Return, Refund & Replacement Policy carefully before placing your order.

1. No Return & No Refund Policy

All products purchased from our website are non-returnable and non-refundable.

Once an order has been successfully placed and processed, we do not accept requests for product returns or provide refunds for any reason, including but not limited to:

  • Change of mind
  • Incorrect product selection
  • Personal preference
  • Product no longer required
  • Incorrect size, color, or variant selected by the customer
  • Orders placed by mistake
  • Failure to read or understand the product description before purchase

Therefore, customers are requested to carefully review the product details, specifications, size, quantity, and other information before placing an order.

2. Damaged or Broken Products

Although all orders are carefully packed before dispatch, products may occasionally be damaged during handling or transportation.

If you receive a product that is damaged, broken, defective, or significantly different from what was ordered, you may contact us to request a replacement.

A replacement is not automatic and will only be provided after our team completes a verification and investigation process.

3. Replacement Eligibility

To be eligible for a replacement, the customer must:

  • Contact us within [24/48] hours of receiving the order.
  • Provide clear photographs and/or videos showing the damage, breakage, defect, or incorrect product.
  • Provide the order number and other required order details.
  • Keep the original product, packaging, tags, labels, and other items received with the order until the verification process is completed.
  • Cooperate with our team if additional information, photographs, videos, or evidence is required.

Failure to provide the required information within the specified time may result in the replacement request being rejected.

4. Verification & Investigation Process

All replacement requests are subject to careful verification and investigation.

Our team may review:

  • Photographs and videos submitted by the customer
  • Condition of the product and packaging
  • Shipping and delivery details
  • Order and dispatch records
  • Packing records, where applicable
  • Other relevant information required to determine whether the damage or issue occurred before or during delivery

We reserve the right to request additional evidence if necessary.

A replacement will be approved only if, after verification, we determine that the product qualifies under this policy.

5. Cases Where Replacement May Not Be Provided

A replacement request may be rejected in cases including, but not limited to:

  • Damage caused by the customer after delivery
  • Normal wear and tear
  • Improper use, handling, storage, installation, or maintenance
  • Damage caused by an accident or misuse
  • Minor variations that do not affect the functionality or quality of the product
  • Product alteration or modification by the customer
  • Failure to report the issue within the specified time
  • Insufficient or unverifiable evidence of damage
  • Damage caused after the product has been delivered and accepted by the customer
  • Any other situation where the product does not meet the requirements of this policy

6. Replacement Process

If your replacement request is approved, we will inform you about the next steps.

Depending on the circumstances, we may arrange for the damaged/defective product to be returned or collected before sending the replacement.

The replacement product will generally be the same product, model, variant, or equivalent product, subject to availability.

If the same product is unavailable, we may provide an appropriate alternative or other resolution at our discretion.

7. No Cash Refund

We do not provide cash refunds, bank refunds, wallet refunds, or other monetary refunds for products purchased through our website.

Even when a product is found to be damaged or defective, the available remedy under this policy is generally replacement, subject to successful verification and approval.

8. Incorrect or Missing Product

If you receive an incorrect or missing product, please contact our customer support within [24/48] hours of delivery and provide the required order details, photographs, and/or video evidence.

Such cases will also be subject to verification before any replacement or resolution is approved.

9. Order Cancellation

Orders may be cancelled only if cancellation is requested and accepted before the order has been processed or dispatched.

Once an order has been processed or dispatched, cancellation may not be possible.

Any cancellation request, where applicable, will be handled according to our order processing terms.

10. Shipping & Delivery Damage

Customers are advised to carefully inspect the package and product immediately after delivery.

If the package appears visibly damaged, tampered with, or opened, please take photographs/videos of the package before opening it and, where possible, record an unboxing video.

An unboxing video and clear photographic evidence may be requested during the verification process and can help us investigate a damage claim.

11. How to Request a Replacement

To request a replacement, please contact our customer support through [support email / WhatsApp number / contact form] and provide:

  • Order number
  • Customer name
  • Contact details
  • Date of delivery
  • Description of the issue
  • Clear photographs of the product
  • Video/unboxing video, if available
  • Photographs of the outer packaging and shipping label

Our team will review the information and contact you regarding the status of your request.

12. Policy Acceptance

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return, Refund & Replacement Policy.

We reserve the right to verify every claim and to approve or reject replacement requests based on the findings of our investigation.

This policy is intended to protect both our customers and our business from fraudulent, inaccurate, or misuse-related claims.

13. Contact Us

For any questions or replacement requests regarding this policy, please contact us:Customer Support: info@kalkacreations.com
WhatsApp/Phone: +9197565762